Hidaya Moda Customer Service
Customer Service – Hidaya Moda
At Hidaya Moda, customer satisfaction is our top priority.
Our customer service team is available to answer your questions and support you before, during, and after your order.
Contact Us
For any inquiries, you can contact our customer service by email:
Please include the following in your message:
-
Your first and last name
-
Your order number (if applicable)
-
The subject of your request
Response Time
Requests are processed Monday to Friday, excluding public holidays.
We aim to respond within 24 to 48 business hours.
Order Tracking
For any questions regarding:
-
Order tracking
-
Delivery status
-
Shipping delays
Please contact us by email and include your order number.
When available, a tracking link is sent after shipment.
Returns and Refunds
For any return or refund requests, please refer to our Returns and Refund Policy available on the website.
All return requests must be submitted to customer service for prior approval.
Defective Products or Order Errors
If you receive a defective item or an item that does not match your order, please contact us within 48 hours of receipt and include supporting photos.
After verification, an appropriate solution will be offered.
Additional Information
For more details, please consult:
-
Terms and Conditions (T&C)
-
Shipping Policy
-
Returns and Refund Policy
-
Privacy Policy
-
Terms of Use
These pages are accessible via the website footer.
Hidaya Moda Commitment
Hidaya Moda is committed to handling every request with care, respect, and professionalism.
We do our utmost to provide you with a simple, clear, and enjoyable shopping experience.