Return and refund policy

Return and refund policy

This return and refund policy applies to all orders placed on the Hidaya Moda website.

Right of withdrawal

In accordance with the provisions of Article L221-18 of the Consumer Code, the customer has a period of fourteen (14) days from the receipt of his order to exercise his right of withdrawal, without having to justify his reason or pay any penalty.

The right of withdrawal can be exercised by contacting Hidaya Moda by email at the following address:
hidayamoda@hotmail.com

Conditions for accepting returns

To be accepted, the return must meet all of the following conditions:

  • The product must be new, unworn, and unwashed.

  • The product must be returned in its original condition.

  • The labels must be intact and attached.

  • The product must show no signs of wear, stains or odor.

  • The return must be made within the legal period of 14 days.

Any item not meeting these conditions may be refused and returned to the customer.

Items not eligible for return

For hygiene reasons, certain items cannot be returned if they have been worn or tried on improperly, including:

  • Items damaged upon receipt

  • Incomplete or damaged items by the customer

Return procedure

Before returning any item, the customer must contact customer service by email at the following address:
hidayamoda@hotmail.com

No returns will be accepted without prior approval.

Return shipping costs are the responsibility of the customer , except in the case of an error attributable to Hidaya Moda (defective or non-compliant product).

Return address

The return address will be provided to the customer after the return request has been validated by customer service.

Refund

Once the return has been received and checked, the refund will be issued within a maximum of 14 days from receipt of the returned product.

The refund will be issued via the same payment method used for the order.

The initial delivery charges are non-refundable , except in the case of an error attributable to Hidaya Moda.

Exchanges

Hidaya Moda does not offer direct exchanges.
The customer is asked to return the item in question for a refund, and then place a new order.

Defective products or order error

In the event of a defective product or a product not conforming to the order, the customer must contact customer service within 48 hours of receipt, attaching supporting photos.

After verification, Hidaya Moda will offer either:

  • a product replacement (if available)

  • either a full refund, including return shipping costs

Package delays or loss

Hidaya Moda cannot be held responsible for delays or losses of packages attributable to the carrier.
Any claim must be made directly to the carrier concerned.

Contact

For any questions regarding returns or refunds, the customer can contact customer service at the following address:
hidayamoda@hotmail.com

Applicable law

This return and refund policy is subject to French law .
In the event of a dispute, an amicable solution will be sought before any legal action is taken.